Legal / 2 September 2026
Cancellation & refunds
This page explains how PROTEQTPLUS service-plan cancellations, billing periods, Direct Debit collections and refunds are handled.
1. Cancelling a recurring plan
You can request cancellation from the customer portal where available, or by contacting support. Standard cancellation normally takes effect at the end of the current paid billing period.
2. Direct Debit timing
Direct Debit payments are processed by Stripe and may already be in progress when a cancellation is requested. If a collection is already processing, your portal may continue to show pending, processing, succeeded or failed status until Stripe confirms the final result.
3. Refunds
Refunds depend on the plan, timing, statutory rights and any service already provided. If you believe a payment has been taken incorrectly, contact us with the invoice number, payment date and account email.
4. Failed payments
If a payment fails, Stripe may retry collection. The customer portal shows retry dates where available. Service access may be restricted if the account remains unpaid after the grace period.
5. Contact
Use the contact form or email desk@ironlogicfitness.com for cancellation, refund or Direct Debit questions.