Membership Terms

1. The contract

Your membership contract is with PROTEQTPLUS LTD, company number 16226856, registered in England and Wales. A contract is formed when we accept your membership order and the agreed payment or subscription arrangement is confirmed. The package name, price, billing period, start date, facility access and included benefits confirmed before you join form part of your contract.

2. Eligibility

Memberships are for individual personal use unless a student, family, corporate, team or sports-club package is expressly agreed. Unless we offer a junior membership with an appropriate parent or guardian process, you must be at least 18 to purchase online. You must provide accurate account, contact and payment information and must not transfer your membership or account credentials to another person.

3. Packages and recurring billing

Unless a package is clearly described otherwise before joining, memberships offered through this website are monthly recurring subscriptions. The agreed amount is charged for each billing period and the membership renews automatically on the applicable monthly billing date until cancelled. Any taxes, joining fees, add-ons or promotional discounts will be shown where applicable before checkout.

Online checkout is processed by Stripe. Depending on the live Stripe account configuration, Stripe may offer card payment and UK Direct Debit/Bacs Debit. Direct Debit mandates and first collections can take several business days to confirm. Our application is not designed to receive or store full card numbers or bank-account credentials.

4. Direct Debit and failed mandates

Where UK Direct Debit is used, payments are covered by the Direct Debit Guarantee. If an error is made in the payment of your Direct Debit, you may be entitled to a refund from your bank or building society under that guarantee. If a mandate is cancelled, rejected, returned unpaid or disputed, you remain responsible for any membership charges that are properly due. We may ask you to set up a replacement mandate or pay by another accepted method.

5. Late payments and arrears

If a payment fails, is reversed, is charged back, is returned unpaid or is not received by the due date, the amount becomes overdue. We may retry collection, send reminders, ask you to update payment details, restrict booking rights, suspend access, cancel future access, or terminate the membership after reasonable notice.

Cancelling your membership does not cancel debts that arose before the effective cancellation date. We may continue to seek payment of sums already due even if access is suspended or the membership is later cancelled. We will not add hidden penalties. We may recover reasonable administration, bank, chargeback, failed collection, tracing, debt recovery, legal or court costs only where they are lawful, proportionate and recoverable under these terms or applicable law.

6. Debt collection agencies and solicitors

If an overdue balance remains unpaid after reminders or reasonable notice, we may pass the account to a debt collection agency, tracing agent, payment recovery provider, solicitor, court service or other authorised recovery partner. We may also assign, transfer or sell the debt to a third party where lawful. If this happens, the third party may contact you directly to seek payment and may process your personal information for recovery of the debt.

You agree to pay the outstanding membership charges and any reasonable recovery costs, interest, court fees or legal costs that are lawful, proportionate and recoverable. Tell us promptly if you dispute a debt or are experiencing financial difficulty or vulnerability. We may pause escalation while we investigate a genuine dispute, but undisputed sums may remain payable.

7. Starting your membership and 14-day cancellation right

If you enter into an eligible membership contract at a distance, consumer cancellation law will normally give you 14 days to change your mind. If you expressly ask us to make membership services available during that period, you request early performance. If you then exercise the statutory cancellation right, we may deduct a proportionate amount for services supplied up to the point you cancel where the law allows.

See our Cancellation & Refund Policy for the practical process.

8. Access and availability

Your package gives you the access and benefits described for that package when you join, subject to reasonable gym rules, capacity, maintenance, safety requirements, induction requirements and any booking rules clearly disclosed for a service. We may make reasonable operational changes, but will not make a material paid-for benefit substantially different without an appropriate remedy where consumer law requires one.

9. Cancelling a recurring membership

You may cancel a monthly recurring membership through the member account tools where available, or by giving us a clear cancellation request by email, telephone or our contact form. Unless statutory cancellation rights or another stated refund right applies, cancellation is scheduled for the end of the current paid billing period and the membership will not renew after the effective cancellation date.

10. Member responsibilities

You must follow the Gym Rules, use equipment responsibly, respect staff and other members, follow safety instructions, and tell us about hazards or incidents. Training involves physical exertion. You are responsible for deciding whether an activity is appropriate for you and for seeking qualified medical advice where appropriate.

11. Conduct, suspension and termination

We may temporarily suspend or terminate access where reasonably necessary for serious or repeated breaches of gym rules, abusive or dangerous conduct, fraud, security misuse, non-payment, chargebacks or failed Direct Debit mandates. Any financial consequence will be proportionate and subject to statutory rights.

12. Our responsibility

We will provide paid services with reasonable care and skill. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights and remedies provided by consumer law.

13. Changes, complaints and governing law

We may update terms for legal, security or operational reasons. A change will not retrospectively remove rights already accrued. Please use our Complaints Procedure if something goes wrong. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or jurisdiction rights that apply to consumers elsewhere in the UK.