Membership Terms

1. The contract

Your membership contract is with PROTEQTPLUS LTD, company number 16226856. A contract is formed when we accept your membership order and the agreed payment or subscription arrangement is confirmed. The plan name, price, billing period, start date and features confirmed before you join form part of your contract.

2. Eligibility

Memberships are for individual personal use. Unless we expressly offer a junior membership with an appropriate parent or guardian process, you must be at least 18 to purchase online. You must provide accurate account and payment information and must not transfer your membership or account credentials to another person.

3. Recurring monthly billing

Unless a plan is clearly described otherwise before joining, memberships offered through this website are monthly recurring subscriptions. The agreed amount is charged for each billing period and the membership renews automatically on the applicable monthly billing date until cancelled. Any taxes or mandatory charges will be identified where applicable.

Where online card payment is offered, we use a specialist payment provider such as Stripe. Our application is not designed to receive or store full payment-card numbers.

4. Starting your membership and 14-day cancellation right

If you enter into an eligible membership contract at a distance, consumer cancellation law will normally give you 14 days to change your mind. If you expressly ask us to make membership services available during that period, you request early performance. If you then exercise the statutory cancellation right, we may deduct a proportionate amount for services supplied up to the point you cancel where the law allows.

See our Cancellation & Refund Policy for the practical process.

5. Access and availability

Your plan gives you the access and benefits described for that plan when you join, subject to reasonable gym rules, capacity, maintenance, safety requirements and any booking rules clearly disclosed for a service. We may make reasonable operational changes, but will not use this clause to make a material paid-for benefit substantially different without an appropriate remedy where consumer law requires one.

6. Cancelling a recurring membership

You may cancel a monthly recurring membership through the member account tools where available, or by giving us a clear cancellation request by email, telephone or our contact form. Unless statutory cancellation rights or another stated refund right applies, cancellation is scheduled for the end of the current paid billing period and the membership will not renew after the effective cancellation date.

Email hello@ironlogicfitness.com, call 020 3584 3839, or use our contact form. We will not require an unnecessarily difficult cancellation process.

7. Plan changes

Where plan changes are available, upgrades may take effect immediately and can produce a prorated charge for the remainder of the current billing period. Downgrades are normally applied at the next renewal so you keep the benefits already paid for. The effect of a change will be explained before it is confirmed.

8. Failed payments

If a recurring payment fails, we may retry payment and give a reasonable opportunity to update the payment method. Where a payment grace period is offered, its duration and effect will be communicated to you. Suspension for non-payment does not prevent cancellation and does not affect statutory rights. We may end a membership where payment remains overdue after reasonable notice.

9. Your responsibilities

You must follow the Gym Rules, use equipment responsibly, respect staff and other members, follow safety instructions, and tell us about hazards or incidents. Training involves physical exertion. You are responsible for deciding whether an activity is appropriate for you and for seeking qualified medical advice where appropriate. General fitness information is not a substitute for medical diagnosis or treatment.

10. Health information

Do not provide health or medical information unless it is reasonably required for a service or safety purpose. Where we ask for special-category health data, we will explain why it is needed and identify an appropriate lawful basis and special-category condition before processing it.

11. Conduct, suspension and termination

We may temporarily suspend or terminate access where reasonably necessary for serious or repeated breaches of gym rules, abusive or dangerous conduct, fraud, security misuse or non-payment. Where appropriate we will explain the reason and give a fair opportunity to respond. Any financial consequence will be proportionate and subject to statutory rights.

12. Our responsibility

We will provide paid services with reasonable care and skill. Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or rights and remedies provided by consumer law.

13. Changes to terms or prices

We may update terms for legal, security or operational reasons. A change will not retrospectively remove rights already accrued. If we propose a material adverse change to an ongoing consumer subscription, we will provide reasonable notice and any cancellation or other remedy required by law. Our records and the version date of these terms help identify which terms applied when you joined.

14. Complaints and governing law

Please use our Complaints Procedure if something goes wrong. These terms are governed by the law of England and Wales, without removing mandatory consumer protections or jurisdiction rights that apply to consumers elsewhere in the UK.