Service plan terms

1. Who we are

IronLogic Fitness is operated by PROTEQTPLUS LTD, company number 16226856. Our registered office is Flat 2, 33 Tyldesley Road, Blackpool, England, FY1 5DH.

2. Service plans

Our plans are recurring support plans for eligible appliance, consumer electronics or home-equipment support workflows. The exact plan, monthly price and payment method are shown before checkout is completed.

A plan does not guarantee that every item, fault or location is covered. When you raise a support request, we may ask for product details, proof of plan, fault information and availability before confirming the next step.

3. Stripe payments and Direct Debit

Online payments are processed by Stripe. Stripe Checkout may offer card payment and UK Direct Debit where available.

If you choose Direct Debit, Stripe collects your bank details securely and creates a Direct Debit mandate. New mandates and first collections can take several business days to confirm. During that time your dashboard may show the payment as processing, pending or awaiting confirmation.

The customer portal shows the latest payment status, next charge date, mandate status, failure reason and retry date where Stripe provides this information.

4. Failed payments and retries

If a recurring payment fails, Stripe may retry collection. We may provide a grace period while the payment is retried. If payment is not completed, service-plan access may be restricted until the account is brought up to date.

5. Cancellation

You can request cancellation from the customer portal or by contacting support. Standard cancellation normally takes effect at the end of the current paid period unless a statutory cancellation or refund right applies.

See our Cancellation & Refund Policy for more information.

6. Contact

For support, billing, Direct Debit or repair questions, contact desk@ironlogicfitness.com or use the online contact form.